5 ways CRM can help your business today Technology Deloitte Digital + Salesforce

BeneCard PBF Welcomes Eric Schrumpf as New Executive Vice President of Sales, Marketing, and Client Services These factors create an environment that complements the premium façade of Apple products, making customers feel that they are purchasing more than just a

Bridging the gap between human and machine interactions with conversational AI

How Natural Language Programming and Conversational AI Are Taking on the Call Center Well-educated people master more concepts and more relationships between concepts and between properties of concepts. Common sense is the subject of description, and relationships between concepts are

3 Use Cases for GenAI in Contact Center Quality Assurance with Demos!

AI Customer Support: The Use Cases, Best Practices, & Ethics The AI revolution isn’t just driving the creation of higher quality chatbots (with generative AI). There’s also an incredible opportunity for businesses to leverage AI across a range of channels,